Handling of Specific Personal Information, Etc.

1. Management of specific personal information, etc.

To prevent leaks, loss, destruction or damage to specific personal information, etc., the Avex Group abides by laws and regulations, guidelines and its own internal regulations, implements appropriate security measures, and makes every effort to protect personal information. The Avex Group also educates employees on handling personal information appropriately, and expends all possible means to protect the information.

2. Obtaining specific personal information, etc. and purposes of use

(1) When the Avex Group collects specific personal information, etc. involving business relationships and shareholders, information is collected and individual identities are confirmed in compliance with laws and regulations.

(2) The Avex Group uses the specific personal information, etc. involving business relationships and shareholders solely for the purposes allowed by laws and regulations.

(3) The Avex Group does not collect, use, or provide a third party any specific personal information, etc. for a purpose other than one allowed by laws and regulations.

3. Procedures and enquiries regarding disclosure of specific personal information, etc.

(1) Individuals or a legitimate proxy (including voluntary proxies) can use the following contact information to submit a request to the Avex Group to amend, append, or delete specific personal information, etc.

Avex Group Holdings Inc.
My Number Collection Service Center
Telephone: 0570-001-248 (9:00 to 18:00, except weekends and holidays)

(2) When making enquiries, individuals should be aware that they might be asked to confirm their identity, or the identity of their legitimate proxy. Please enquire at the customer service desk regarding procedures for disclosing or amending personal information.

(3) Please be aware that the request may not be met if any of the following apply.

  • (a) When the identity of the individual or the legitimate proxy cannot be confirmed
  • (b) When requesting disclosure, amendment, addition, deletion, or suspension of the use of information that is not considered specified personal information, etc. of the Avex Group
  • (c) When disclosure of specific personal information, etc. held by the Avex Group may harm the life, limb or property, or other rights and interests of the person concerned, or a third party
  • (d) When there is a risk that the disclosure of specific personal information, etc. held by the Avex Group may cause significant interruptions to the proper implementation of the business of the Avex Group
  • (e) When the disclosure of specific personal information, etc. held by the Avex Group may contravene other laws and regulations
  • (f) When requests for amending or appending specific personal information, etc. held by the Avex Group are unnecessary from the perspective of the purpose of use, and when the request is not true and correct
  • (g) When a request is made for deletion or suspension of use of specific personal information, etc. (hereinafter, "suspension of use") held by the Avex Group, but the Avex Group is not deemed to have breached any procedures (use or acquisition of personal information outside the scope of the purposes of use, or disclosure of the personal information to a third party for reasons other than those stipulated in clauses 3 (1) to 3 (6).)
  • (h) When a request for the suspension of use of specific personal information, etc. held by the Avex Group has been made and implementing the suspension of use is difficult, and when the Avex Group uses an alternative method to protect the rights and interests of customers.

(4) We may record calls to the My Number Collection Service Center for the purpose of confirming the facts related to the call, ensuring accurate responses to enquiries, and improving the telephone manners of our service center representatives.